Agency for Healthcare Research and Quality (AHRQ)
Technical Assistance: CAHPS Clinician and Group (C&G) Survey
540 Gaither Rd.
Rockville, MD
20850
See map: Google Maps
540 Gaither Rd.
Rockville, MD
20850
See map: Google Maps
CAHPS technical assistance representative
800-492-9261
Incorporated 1989
Not-for-profit
1107 primary care practices utilized the organization’s product/service
3492 other organization utilized the organization’s product/service
About:
AHRQ supports the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys and tools which are available to the general public for the advancement of patient-centered care. Healthcare organizations, public and private purchasers, consumers, and researchers use CAHPS results to assess the patient-centeredness of care; compare and report performance; and improve quality of care. CAHPS surveys are currently available to assess patient experience with clinician and group practices through the CAHPS C&G Survey. A new version of the survey is being developed and tested for use in patient-centered medical homes and will be available in Summer 2011. Through the CAHPS User Network, technical assistance is available to users who may have questions regarding the content or implementation of CAHPS surveys, or the use of CAHPS surveys for consumer reporting or quality improvement.
Partners with:
Small and/or independent practices
Large physician practices or groups
Hospital-owned groups
Pediatric practices
Other
Staff Qualifications:
AHRQ’s CAHPS program is supported by AHRQ staff, AHRQ grantees, Yale and RAND who are responsible for conceiving, developing, testing, and refining the CAHPS survey products. AHRQ contracts Westat to support the CAHPS User Network and manage the National CAHPS Benchmarking Database.
References:
Lisa Libbay; [email protected]; 207-347-2847; InterMed, P.A.
Stewart Peterson; [email protected]; 402-475-2525; NRC Picker
Debbie Dobbins; [email protected]; 440-526-8633; Quality Data Management, Inc